If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. Patient has been with FOLX Health for 2 years (since April 2021) and is aware of our current pricing structure, including that medication is sent in 90 day. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. Best for the LGBTQ+ Community: Folx Health. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Webmd Doctor Ratings Jha has spent more than a decade care quality and rating studying health systems for. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I cannot afford this and I feel I am now being robbed of my ability to choose my own provider. The move happened quickly, and I had thought the prescription had already been returned by the time I reached out to cancel. Folx is pretty firm on no refunds but I can show I never touched it and have not gotten any labs done or appointments recently, so effectively I had already ceased usage of the service well before April and well before the shipping of the box. I do not think I can tell ***** to send it back I think that is on the shipper's end. I take issue with being billed for a product that I did not receive (by choice). It was supposed to have been sent back by now. However, I have not touched the box sent in March which is to be paid for in April, May, and June. While I don't like it, I get it if I had received the box and used it since I utilized the service. ![]() I also am struggling financially and the monthly fee broke the bank for me this week. Testosterone is a controlled substance, which means I'll likely have trouble seeing a new provider. ![]() I explained my situation, emphasizing that I wanted to switch my care. ***** said they would send it back March 25th but it doesn't seem like that happened since I'm still getting notifications about that. **** had sent out a box in mid-March, which I purposefully did not pick up since I knew I wouldn't need it. It offers tailored hormone therapy packages. I ended up having to move on short notice, and saw an opportunity to move from virtual to in-person care for my transition needs. Enter FOLX: the first ever digital healthcare service provider specifically designed to provide customized medical plans for the LGBTQIA+ community. While I take issue with the idea on principle, I watched it play out over the past few weeks. Once you receive your next supply you're stuck in paying the 3 months with no exceptions. We stand with trans and LGBTQ kids in across the nation.****'s subscription model revolves around sending 3 months' worth of HRT at once and then billing the cost of it broken up over the 3 months. “FOLX Health stands by and honors the courage of families that prioritize the love and care of their children. Unconditional love for one’s child is none of lawmakers’ business,” said Chief Content Officer Rocco Kayiatos. “Supporting and protecting kids should not be not political - it’s deeply personal.
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